Muslim Lane Return Policy Integrated with Islamic Sharia Principles

Muslim Lane's return policy reflects our dedication to ethical business practices, customer satisfaction, and compliance with Islamic Sharia laws. We aim to ensure fairness, transparency, and convenience in all transactions.

Guiding Principles Based on Sharia:

  1. Transparency in Transactions:
    Quran (Surah Al-Baqarah: 2:282) emphasizes clarity and documentation in trade. Hence, our return and replacement terms are clearly outlined to prevent disputes.
  2. Honesty in Trade:
    Prophet Muhammad (PBUH) said: “The truthful and trustworthy merchant will be with the Prophets, the truthful, and the martyrs” (Tirmidhi). We ensure all dealings are fair, just, and transparent.
  3. Seller’s Responsibility:
    As per Islamic principles, the seller is accountable for the product's integrity until delivery. Any errors, defects, or damages are addressed promptly.

Return and Replacement Policy (7 Days)

Replacement Policy:

  1. Free Replacement:
    • If the product is incorrect, damaged, or defective, customers can request a replacement within 7 days of delivery.
    • Supporting evidence (e.g., photos) must be provided.
    • No additional charges will apply.
  2. Replacement for Correct Products (Change of Size/Color/Design):
    • If the customer receives the correct product but requests a different size, color, or design:
      • Shipping costs of ₹199 each way (forward and reverse) will apply per product.
      • Maximum charge capped at ₹599 for orders up to ₹10,000.
      • Replacement depends on the availability of the requested variant.
  3. International Customers:
    • Replacements are supported for incorrect, damaged, or defective products only.
    • Returns or changes in size/color are not allowed.

Return Policy:

  1. Eligibility:
    • Returns are accepted for dissatisfaction, provided the product is unused, in original packaging, and with tags intact.
  2. Courier Fee Deduction:
    • For Indian Customers:
      • A deduction of ₹199 per product as courier fees applies, with a maximum of ₹599 for orders up to ₹10,000.
    • For International Customers:
      • Returns are not supported. Only replacements are allowed.
  3. Refund Process:
    • Refunds are processed within 7-10 business days upon receiving and verifying the returned product.

Customer Support:

For questions or assistance with returns or replacements, contact us at:

Key Highlights in Compliance with Islamic Sharia:

  1. Customer Rights:
    Buyers have the right to return products under fair and transparent terms, as per Sharia law.
  2. Ethical Deduction:
    Courier fees for changes in size, color, or returns reflect actual logistics costs and are clearly communicated, aligning with Sharia’s emphasis on fairness.
  3. Honest Trade Practices:
    Defective or misrepresented items are promptly replaced or refunded, maintaining trust and integrity.

This policy ensures a seamless customer experience while adhering to Islamic values. For additional support, please reach out to our customer care team. The Policy is Implemented and Applicable from 17th November 2024 for Orders Placed after this date.